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Synchronotron Shop

Refund Policy

Version of October 15, 2026

1. Right of Withdrawal (7 Calendar Days)

Any purchase made in the shop can be canceled within 7 (seven) calendar days of the purchase, without giving a reason (Art. 49 of the Brazilian Consumer Protection Code and Art. 5 of Decree No. 7,962/2013).

2. How to Request It

  1. Send an email to 441@synchronotron.com with the subject “Arrependimento” (withdrawal) and the order number (shown in the Members’ Area and in the confirmation email), preferably from the email address you used for the purchase.
  2. We confirm receipt of your request within 2 business days.
  3. We request the refund from the payment provider (Mercado Pago or PayPal) within 10 business days of your request.

3. How the Amount Is Returned

  • Credit card (Mercado Pago): credit on your card statement. Depending on the bank, it appears on the next statement or the one after.
  • Pix (Mercado Pago): the amount goes back to the account the Pix came from.
  • Boleto (Mercado Pago, when offered): refund according to Mercado Pago’s procedure.
  • PayPal: the amount goes back to your PayPal account or to the payment method you used with PayPal.
  • We refund the amount actually paid in full, without deductions.

4. Effect on Access

With the refund, access to the order’s content ends automatically. Materials already downloaded must be deleted.

5. After 7 Calendar Days

After the withdrawal period there is no refund, except in the cases of defective service under Articles 18 and 20 of the Brazilian Consumer Protection Code (CDC). If paid content is unavailable for more than 72 consecutive hours, your access is extended by the length of the interruption (see the unavailability rule in the Terms of Use and Sale). This does not limit your rights under the Brazilian Consumer Protection Code.

6. Disputes Through the Bank

If you dispute the charge with your bank or the payment provider, the order’s access is suspended until the dispute is resolved. If it is decided in your favor, the access ends. If it is decided in our favor or withdrawn, the access is restored with its original end date; if that date has already passed, the access is not restored.

7. Free Products

Free products involve no charge. You can ask at any time for the access and your data to be deleted (see the Privacy Policy).

8. Languages

This policy exists in five languages (Portuguese, German, English, Italian, and Spanish). In case of discrepancies, the Portuguese version prevails.